Last Updated: May 14, 2026
Welcome to Authentic Laptop Hub. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website, purchase products, or communicate with us.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Authentic Laptop Hub is a laptop and electronics store based in New Road, Kathmandu, Nepal. We provide refurbished, renewed, and used laptops, accessories, and related technology products and services across Nepal.
2. Information We Collect
We may collect the following types of personal information when you use our website or services:
Personal Information
- Full name
- Phone number
- Email address
- Billing and shipping address
- Payment details
- Order history
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
Communication Information
- Messages sent through contact forms
- Customer support inquiries
- Product reviews or feedback
3. How We Collect Information
We collect information in several ways:
- When you create an account
- When you place an order
- When you contact us
- When you subscribe to newsletters or promotions
- Through cookies and website analytics tools
- Through payment and delivery service providers
4. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Improve website performance and user experience
- Send order updates and service notifications
- Prevent fraud and unauthorized activities
- Respond to legal obligations
- Send promotional offers and marketing communications (only when permitted)
5. Payment Information
Payments made on Authentic Laptop Hub may be processed through trusted third-party payment providers. We do not store sensitive payment card information directly on our servers.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyze visitor activity
- Personalize shopping experiences
You can disable cookies through your browser settings, though some features of the website may not function properly.
7. Sharing of Information
We do not sell your personal information. However, we may share information with trusted third parties including:
- Payment gateways
- Delivery and courier partners
- Website hosting providers
- Technical support providers
- Legal authorities when required by law
These third parties are required to keep your information secure and confidential.
8. Data Security
We take reasonable security measures to protect your personal information against unauthorized access, misuse, or disclosure. However, no internet transmission or storage system can be guaranteed 100% secure.
9. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw marketing consent
- Request information about how your data is used
To make a request, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.
11. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
12. Data Retention
We retain customer information only as long as necessary for:
- Order processing
- Legal compliance
- Accounting purposes
- Customer support and warranty services
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Authentic Laptop Hub
New Road, Kathmandu, Nepal
Email: support@authenticlaptophub.com
Customer Support:
Please contact us through our website contact page or official phone number.